PIERCE AFTERMARKET SUPPORT = SUPERIOR CUSTOMER SERVICE

As fire departments invest in increasingly sophisticated vehicles, the importance of robust customer support and comprehensive aftermarket services has never been more critical. While finding the right type of apparatus to fit the needs of the community is essential, not all manufacturers deliver the same level of aftermarket support.

Comprehensive Service & Support Network
Pierce offers the largest support network in the industry, adding value to the full lifetime of an apparatus.
If a fire truck repair or service issue arises, dealers are the first line of local support. GLICK provides service with our Emergency Vehicle Technician (EVT) and Pierce Master Technician-Certified mechanics, backed by a robust parts department and online support from pierceparts.com.

24/7 Technical Assistance
GLICK technicians have direct access to Pierce’s Technical Support Call Center, staffed by master technicians who resolve most issues quickly. For complex cases, Pierce Field Service engineers collaborate with Product Engineers to ensure solutions.

Mobile Service Vehicles
With a fleet of strategically located mobile service vehicles across Pennsylvania, our team brings certified service directly to your department, reducing downtime and getting trucks back in service quicker.

Ongoing Training & Resources
Pierce offers manufacturer-direct training, with Subject Matter Experts (SMEs) delivering the most current information with hands-on training classes.
Keeping the team equipped with the most current information and training is key to getting our customers the best possible solution to any issue that may arise. Our service department conducts annual vendor and manufacturer training throughout the year.

More Than a Sale — A Commitment
Exceptional customer service extends beyond the initial sale, and Pierce is committed to supporting its dealerships and customers.

If your apparatus needs service, parts, or technical issues diagnosed, you can contact our knowledgeable staff!
Email us at service@glickfire.com.

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